The Whole Life Co. is the trade name for Shop of Whole Life & Services, LLC
Both Aroma Play and The Whole Life Company are Trademarked by Whole Life & Services, LLC
A. Unless otherwise stated, products and goods from Whole Life & Services are made to order in small batches with natural, pure, fair trade and organic ingredients. This makes them susceptible to slight variations in color, natural separation, discoloration, settling, remnants of herbs/flowers, sensitivity to heat and expiration. Most orders will ship within 2 weeks; please allow more time for large and wholesale orders or during seasonal shopping times. Email us at firstname.lastname@example.org
for more details. Please note that our products may present differently than their counterparts with synthetic ingredients and that this is normal. Please store all Whole Life & Services products in a cool, dry space.
B. Whole Life & Services accepts PayPal, major credit or debit cards.
C. Refunds, returns and exchanges are subject to the discretion of Whole Life & Services. All returns and exchanges shall be return shipped to Whole Life & Services by the consumer prior to the refund or exchange being processed. Extenuating circumstances will be considered. Products purchased at sale or promotional prices may be returned for store credit only. All clearance products and product-tester items are final sale.
a. Within 24 hours of ordering and prior to shipping, a 100% refund will be issued. b. Unopened and untampered products may be returned within 30 days for a 50% refund, 100% store credit, or an exchange of equal value.
c. Opened and returned within 30 days store credit at the discretion of Whole Life & Services.
D. Products lost or damaged during shipping will be complimentarily replaced with the same product for the first occurrence of shipping damaged only. We encourage our customers to select Priority Shipping for all orders as they are insured up to $50 for customer protection. All shipping claims must be filed within 48 hours.
E. Whole Life & Services offers the opportunity to receive exclusive discount codes for future Shop purchases in exchange for honest and unbiased reviews.
a. All Product Testers agree to provide an honest, unbiased review in exchange for discounted pre-release or existing goods at time of purchase. All reviews must be submitted within 30 days of delivery.
F. Use products only as directed. Keep out of reach of children. If you are pregnant, nursing, or under a doctor’s care, consult your physician. Any product may cause irritation or sensitivity.
a. Avoid contact with eyes and inner ears. Avoid sensitive areas and avoid sunlight and UV rays for 12 hours after applying products containing citrus oils. If irritation or sensitivity should occur, discontinue use and consult your physician.
b. Our essential oil blends are for topical and aromatic use only. Do not use diffusing blends in any other container or machine other than a diffuser designed for essential oil usage. Do not use essential oils in wax warmers or humidifiers.
G. The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. These statements have not been evaluated by the Food and Drug Administration. Information and products are not intended to diagnose, treat, cure or prevent any disease or condition.
Q: My order/product arrive leaking. What should I do?
A: Please check your order thoroughly upon arrival and inspect for any damage or disturbance. If your item has been seriously compromised, depleted or broken, please let us know so we may exchange it for you as soon as possible. See Shipping & Delivery in Terms & Conditions, Section D. We do our very best to package, wrap & seal our goods to the best of our abilities to prevent any damage or harm to your order. Unfortunately, that is not always enough. Shipping variables such as altitude change or disruption of packaging material en transit may be responsible for leaking products or damaged items.
Q: How do I customize my order?
A: To customize an order, simply order your items of choice (including those you wish to customize). During check out, add a note To Us describing the customization you are requesting. If you are unable to add a note before your order confirmation, you may email us at Support@wholelifeandservices.com. Please include your Name, Order #, best form of Contact, and customization request. Request for customizing orders or products must be submitted within 24 hours of placing your order.
Q: Does a custom order cost more?
A: Whole Life & Services tries to fulfill custom order requests free of charge to the best of our abilities. However, the fee for a customized order is dependent on the request itself and additional goods or time used to fulfill the request. Additional charges may apply. If a customization request is eligible for an additional fee, Whole Life & Services will contact you immediately regarding the custom estimate, correspondence, payment of custom fee, and confirmation. Custom requests within 24 hours becomes necessary as to not delay the production of your order.
Q: How long does it take to make my order? Can I request an expedited order?
A: Standard processing time is two weeks prior to shipping. This is due to our commitment to filling all orders as Made to Order; a craft not seen or experienced by many outside of Small Shops & family businesses. Whole Life & Services accepts expedited requests contingent upon order size and Holiday Seasons. To request expedited service, during check out, add a note To Us requesting expedited service. If you are unable to add a note before your order confirmation, you may email us at Support@wholelifeandservices.com within 24 hours of placing your order. Please include your Name, Order #, best form of Contact, and request for expedited service and we will respond with our ability to expedite process & fee. This service does not apply to large or wholesale orders (See Terms & Conditions, Section A for more details).
Q: I have an idea for a blog article or potential product. Would you be interested in hearing my ideas?
A: Whole Life & Services gladly accepts ideas, brainstorming and future product requests from our viewers & users. Simply send us an email the email@example.com Afterall, our purpose is to make a site and home for health junkies that fulfills your needs to the best of our abilities.
Q: I have never used essential oils before. How will I know what to do with the blends I bought?
A: Not to worry! We made sure you to provide you with all the tools you need to use our exclusive essential oil blends safely, effectively, and with confidence (regardless of your personal experience or knowledge for essential oils). Every essential oil blend comes with a detailed set of Instructions for Use, Ingredients and Cautionary Disclaimer right on the bottle. Because our essential oil blends are formulated for everyday use, they are adequately diluted with carrier oils for age appropriate use. This means they may be used as needed without worry of using too much!
Q: The products I ordered don’t resemble those pictured on the website. Was there a mix up?
A: In an attempt to find the most sustainable and environmentally friendly sources for our products 24/7, some items may be different than those pictured. We are constantly improving to minimize our commerce & carbon footprint through our brand. Our packaging may change, labels may evolve and product list may expand, but rest assured these are improvements to the goods you love! Sizes and quantities will remain the same, unless otherwise noted.
Q: My product has began to separate and has a different consistency from when it first arrived. What is wrong?
A: Products by Whole Life & Services are made with natural, pure, and organic ingredients. There are no “fillers”, additives, soluble perfumes, or synthetic preservatives. This makes them susceptible to slight variations in color, natural separation, discoloration, settling, bits of bounty herbs & flowers and even expiration. This is completely normal for all natural products without artificial preservatives. If you notice separation has occurred, shake well prior to use and store all products in a cool, dry space. See Terms & Conditions Section A for more details.
Q: Are products and goods by Whole Life & Services Organic?
A: Products by Whole Life & Services are made with natural, pure, fair trade and organic ingredients. However, because we are still a small & humble family-owned Wellness Company, certification for our products to be labeled as USDA Organic is a future goal of ours. In the meantime, rest assured we hand select the purest and highest quality organic ingredients to make the best all natural products for you & your family. We are constantly striving to become more sustainable and obtainable for everyone.